The Book “Reset for Resilience” is a journey where we walk through frameworks to achieve resilient business and operational models as well as the key feature to develop resilient foundations considering transformational leadership, resilient governance, financial resilience and a resilient culture. Moreover, leaders and organizations are empowered to build Resilient Enterprise through takeaways including resilient…
The Book “Reset for Resilience” is an exciting personal reading experience that will empower leaders and organizations to start their journey to resilience. Like “perfection” in continuous improvement, resilience is not attainable, however, it must be always pursued by leaders and organizations who have been so focused on increasing and accelerating value that they have…
Covid-19 will be the great protagonist of all companies’ offsite meetings where leadership teams must not only develop the FY21 recovery strategy but also come up with a feasible implementation plan. It is well-known that team strategy offsite meetings are expensive and time-consuming but can provide a great environment for team building and alignment. First…
Covid-19 is here to stay, as many members of the international scientific community have already realized, and only few leaders have communicated this to their fellow citizens. When Angela Merkel estimated that 60% to 70% of the German population will contract “the coronavirus”, she was not only speaking about Germany. Although in the long-term companies…
Most global leaders see 2020 as an inflection point for UX and CX across a breadth of industries ranging from retail and hospitality to transportation and healthcare. Although customer’s journeys will vary not only among industries but also companies, customers’ experiences are measured by using a common to all framework which is the Net Promoter…
Although margin expansion is important, if the organization focus only on increasing its profitability this could have consequently a shrinkage in the market share. On the contrary, increasing the market share without taking into consideration profitability will erode not only margins but also company’s value. Therefore, real organizational growth requires both increase the share of…
The majority of employees now use digital technologies and devices to work, therefore new skills are required to cope with the digital age. Nevertheless, not only the way of working has changed because of technology but also the nature of the work itself has been dramatically changed since people is carrying out thinking-intensive and non-routine…
In the age of hyperconnectivity, it’s easier than ever to share information, chat, ask questions, give directions or argue our points by email, team messaging, video conferencing, social media, phone calls and face-to-face conversations. However, more channels, calls and meetings have done little to guarantee an effective communication within organizations because it is not about…
The origins of process mining techniques can be traced back to the academic world in Europe where Dr. Wil van der Aalst, a very well-known Dutch computer scientist, realized that analysing event lots from IT systems could provide valuable insights. What formerly required gathering operational teams to map processes current state to find pain points…
Inspiration awakens us to new possibilities by allowing us to transcend our ordinary experiences and limitations as well as it propels people from apathy to possibility while transforming the way we perceive our own capabilities. Every organization today has a set of core values that ideally are the essential and enduring principles to inform, inspire,…